Digicon Technologies Limited Job Circular

Organization: Digicon Technologies Limited
Positions: Customer Relation Officer, Team Leader, MIS Executive
Application Deadline: Not Mentioned
Category: Office, Field
Source: Website

Digicon is always speaking with people and evaluating talent. Our company actively promotes discussion with passionate, career driven individuals who have an interest in the BPO and IT industry.

1. Position
CRO – Customer Relation Officer for Inbound

Position Summary
•  Need to handle incoming calls from customers pertaining to the Client’s business.
•  Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.

Eligibility Criteria
•  Graduate
•  Fresher / Experienced
•  Basic knowledge of computer

Competencies Required
•  Ability to explain (product/process/ideas) in a logical and simple manner
•  Demonstrates Acceptance of Different Views
•  Polite and customer service oriented
•  Should have excellent Verbal and Written Communication Skills in English & Bengali
•  Exhibits patience and empathy to resolve customer queries
•  Willingness to work in rotational shifts
•  Typing Skills: Minimum 15 wpm with 85 % accuracy

2. Position
TL – Team Leader

Position Summary
• Handling a team of 20 – 25 CROs.
• Need to lead the team to ensure all business & process related metrics are met.

Eligibility Criteria
• Graduate with at least 2 years of experience as a CRO.
• Good knowledge of computer

Competencies Required
• Ability to explain (product/process/ideas) in a logical and simple manner
• Demonstrates Acceptance of Different Views
• Self-motivated and detailed oriented
• Role model Customer Service professional profile
• Effective people management skills
• Excellent Communication and Interpersonal Skills
• Optimistic with supportive attitude
• Effective management of time and stress; able to work under pressure
• Willingness to work in rotational shifts
• Knowledge of data analysis (preferable)

3. Position
Executive – MIS

Position Summery
• Prepare & generate different kinds of business and client reports.
• Train the process heads metrics & calculations.
• Coordinate with different bodies for data collection.
• Deriving logical conclusion from the given data.
• Compile daily, weekly & monthly report.

Eligibility Criteria
• Graduate with at least 2 years of experience.
• Basic computer skill, excellent knowledge of Microsoft Office Package, Good communication skill, strong analytical ability, good knowledge in statistics & comfortable in handling huge volume of data, both objective & subjective reporting skill.

Competencies Required
• Maintaining proper recording process to ensure data integrity
• Generating MIS reports (daily, weekly and monthly reporting, ad-hoc reports)
• Coordinate with different bodies for data collection.
• Deriving logical conclusion from the given data.
• Gather requirements and design solutions
• Prepare and document system changes
• Implement system changes as per project time line
• Excellent Communication and Interpersonal Skills
• Optimistic with supportive attitude
• Effective management of time and stress; able to work under pressure
• Willingness to work in rotational shifts

Qualification
• Education : Masters / Graduate
• Experience : Fresher/ 1 years of experience in MIS.

For posting your CV please use the following email :
career@digicontechnologies.com or Apply online

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