Executive, Customer Service – Honda

Organization: Honda
Position: Executive, Customer Service (Field Service)
Application Deadline: 6 May 2015
Category: Field

A newly established company in two wheelers is looking for highly motivated individual for following position:

Job Location: Gazipur/ Dhaka

Job Title: Executive, Customer Service (Field Service)

Job Purpose: Field Service& reporting to Assistant Manager, Customer Service.

Key Job Responsibility:

  • Designing service and maintenance strategies, procedures, methods, policies & ensuring proper execution as well as further development as per service action plan for Bangladesh Honda Pvt. Ltd. (BHL).
  • Working on New Dealer Development process (work shop layout planning, workshop/parts Centre setup, Dry run confirmation).
  • Close monitoring of service operation & activities of BHL Dealer.
  • Field scouting of Honda Service Point (HSP) for nationwide service network establishment & further expansion as per market demand.
  • Conducting after sales service events like free service campaign, mechanics contest, Service Awareness program & customer oriented others program.
  • Monthly Field service report submission, Product market Feedback report generation & co-ordinate warranty/QIC Dept. as per requirement.
  • Co-ordinate Parts Dept. in Regional Lubricants/Parts Marketing & Promotional activities to boost up Lubricants & Parts sales.
  • To Train service Advisors to ensure standard service operation according to BHL Service Operation Guide & Warranty policy Manual.
  • Frequent field visit to monitor actual condition of dealer & HSP service activities.
  • Working on Service Operation Guide (SOG), Warranty Policy Manual & other policies/reporting formats revision as per BHL requirement.

Knowledge Skills & Experience:

  • Minimum B. Sc. In Engineering.
  • Only Males are allowed to apply.
  • 24-30 Years.
  • Minimum 3 Years in Customer Service.
  • Skilled in multitasking, organizing and prioritizing work.
  • Excellent interpersonal, and oral and written communication skills.
  • Understanding of applicable computer systems, such as Microsoft Office & Lotus Notes.

Please apply with detailed CV mentioning expected salary to
following address by
06 May, 2015.

Please mention the name of the position on the subject
of E-mail you apply for.

Apply to: recruit_app@bdhonda.com (by E-mail only)